Medical disclaimer

1. In an emergency, don't wait for us

Go to your nearest emergency department or call your local emergency number if you have:

• Swelling of the face, jaw or neck that is spreading, or swelling that affects your eye.
• Difficulty breathing, swallowing or opening your mouth.
• Bleeding that won't stop, or an injury to your face or jaw.
• A high fever with tooth or jaw pain.

Our online services are not an emergency service, and we may not see messages straight away.

2. Information on this website

The information on this website is general and for education only. It isn't a diagnosis or personal medical advice, and it doesn't replace an examination by a dentist. A dentist–patient relationship with us only starts when our dentist assesses you in a consultation or reviews your records for treatment.

3. A Smile Check is not a diagnosis

The free Smile Check is a screening based on photos you take yourself. Photos can't show everything — such as tooth roots, bone levels, decay between teeth or gum disease. Our dentist may need X-rays, a scan, a consultation or an in-person examination before recommending treatment.

4. Limits of online consultations

• The dentist can't touch, test or X-ray your teeth over video, so some problems can't be diagnosed online. If you need to be seen in person, we'll tell you.
• Medicines are only prescribed to patients who are physically in Pakistan, where our dentist is registered. For everyone else, a consultation is a second opinion with written advice to take to a local dentist.
• Tell us about all medicines, allergies, pregnancy and medical conditions, so advice and any prescription are safe for you.

5. Who aligners may not suit

Aligners aren't right for everyone. Treatment may be delayed, changed or not possible if you have:

• Active tooth decay, gum disease or loose teeth — these must be treated first.
• Some bite problems, jaw problems or very severe crowding that need braces, surgery or in-person specialist care.
• Dental implants, crowns or bridges in the way of tooth movement.
• Teeth that haven't fully come through (common in younger patients).

6. Risks of aligner treatment

Like any orthodontic treatment, clear aligners carry some risks. Most are minor and short-lived, but you should know about them:

• Pressure or soreness for a day or two after each new aligner.
• A short-term lisp or change in speech while you get used to the aligners.
• Tooth decay, gum inflammation or marks on teeth if you don't clean well before putting aligners back in.
• Small tooth-coloured attachments bonded to some teeth, and gentle polishing between teeth (IPR) to make space — both are routine.
• Root shortening (resorption), gum recession, changes to how your teeth meet, or jaw joint discomfort — uncommon, but possible with any tooth movement.
• Allergic reaction to the aligner material — rare.
• Teeth moving back after treatment if retainers aren't worn as advised.
• Treatment taking longer than planned, or needing extra aligners.

If you have severe or lasting pain, a broken or badly fitting aligner, or an allergic reaction, stop wearing the aligner and contact us.

7. Results vary

3D treatment plans are computer simulations of the movement we're aiming for. The planned result is a goal, not a guarantee. The photos and 3D plans of real patients on our website show their individual cases, not the result you'll get.

8. Keep seeing a dentist

During and after aligner treatment, keep visiting a local dentist for regular check-ups, cleaning and any fillings or other treatment you need. Our care doesn't replace these visits.